Enterprise Learning & Development Manager

Credit Human
San Antonio, TX
Job Description
Role Overview

This role ensures the organization has a scalable, effective learning and development ecosystem that enables employees and leaders to grow with the business. By aligning learning strategies, processes, and technology with enterprise goals, this leader helps build a culture of continuous learning, agility, and organizational performance.

What You Will Do

Lead and develop a high-performing Learning & Development team that consistently delivers impactful learning solutions across the enterprise. Design and implement scalable learning operations, processes, and systems that improve efficiency, consistency, and learner experience.

Why It Might Be a Fit

Shape enterprise-wide learning strategy and influence how talent is developed across the organization. Lead meaningful transformation through process improvement, innovation, and organizational change initiatives.

Requirements

  • At least 5 years of experience in one or a combination of the following disciplines: Enterprise learning & development, Organization structure & organizational development, Learning design and technology, Operational management
  • At least 3 years of management/supervisory experience
  • Ability to proactively solve problems using root cause analysis and from a frame of reference that recognizes nonlinear dynamic complexities
  • Ability to gather, analyze, and draw conclusions from empirical data; ability to apply mathematics, algebraic and statistical computations to solve business problems
  • Demonstrated experience developing, analyzing, and improving processes
  • Demonstrated customer relationship management & business partnering skills
  • Demonstrated ability to influence without authority
  • Intermediate Excel skills & basic Access database skills
  • Demonstrated knowledge of learning & development measurement methodologies, theories & frameworks
  • Strong interpersonal communication and writing skills
  • Demonstrated self-awareness, commitment to personal development, learning agility and reflective capacity
  • Ability to represent the credit union in a professional manner, verbally and in writing
  • Basic understanding of the concept of productive capacity and its utilization
  • Working knowledge of employment law/regulation (including but not limited to FLSA, Title VII of the Civil Rights Act, ADA, ADEA, GINA, ERISA, etc.)

Benefits

  • Medical, dental, and vision insurance
  • Pension
  • Paid time off and company holidays
  • Tuition reimbursement
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