Enterprise Operations Manager

ActioNet, Inc.
Washington, DC
Job Description
ActioNet is seeking an Enterprise Operations Manager to ensure cohesiveness between their IT services and manage day-to-day operations. The role involves troubleshooting hardware/software, providing support, training staff, and leading IT projects. The company values quality, customer service, and employee development.

Requirements

  • Ten (10) years managing and leading successful and consecutive commensurate experience managing 24/7/365 customer support center or enterprise service desk of 50 plus staff.
  • Significant experience supporting financial/regulatory agencies (e.g., Federal Reserve Board (FRB), the Federal Deposit Insurance Corp. (FDIC), and the Securities and Exchange Commission (SEC), Office of the Comptroller of the Currency (OCC))
  • Project Management Institute (PMI) Project Management Professional certification
  • ITIL 3 or 4 certification
  • Strong technical background in the areas of IT infrastructure, network engineering, systems administration, call center, Desk-side Support, systems security, and software applications

Benefits

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Life and AD&D Insurance
  • Education and Professional Training
  • Flexible Spending Accounts (FSA)
  • Employee Referral and Merit Recognition Programs
  • Employee Assistance and Identity Theft Protection
  • Paid Holidays
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