Role OverviewThe Problem Manager leads enterprise Problem Management by partnering with Product and Technology teams to identify, investigate, and eliminate the root causes of recurring incidents and service disruptions.
What You Will Do
Lead root cause analysis, manage Problem Records, analyze incident trends, facilitate cross-functional Tiger Teams, and develop and report metrics related to recurring incidents.
Why It Might Be a Fit
The ideal candidate will have experience in root cause analysis, problem management, and service improvement, with a focus on reducing outages and operational risk.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in problem management, service improvement, or related field
- Proven experience in root cause analysis, incident management, and service reliability
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Ability to work in a fast-paced, dynamic environment
Benefits
- Competitive salary
- Comprehensive benefits package
- 401(k) matching
- Paid time off
- Holiday pay
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Flexible spending account
- Employee assistance program
- Wellness programs
- Professional development opportunities
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