Enterprise Technical Support Engineer

Requirements

• Manage support cases raised by enterprise and insurance customers, with a strong focus on their unique needs and workflows.
• Act as the primary technical point of contact for our Insurance Vertical, ensuring excellent support delivery.
• Develop video, written, and blog content that improves onboarding and product adoption, especially for insurance clients.
• Review and improve documentation, with a lens on insurance-specific use cases.
• Offer technical mentorship and direction to other support team members.
• Assist with onboarding and training of new Technical Support Engineers.
• Contribute to cross-functional collaboration to improve proactive support offerings.
• Escalate complex bugs in custom code and integrations, particularly for insurance workflows.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance