Entry Customer Experience Specialist

The Root Insurance Agency
Any Location, PA
Category Customer Service
Job Description
Role Overview

This position is responsible for servicing existing clients and welcoming new customers to the agency while establishing a rewarding career with unlimited potential. The ideal candidate should be a goal-driven individual who appreciates a small office and a great work-life balance.

What You Will Do

Assist customers with policy questions and endorsements, handle new customer onboarding, field inbound calls, prepare quotes, and communicate with managers and coworkers.

Why It Might Be a Fit

The ideal candidate should have a strong desire to provide excellent customer service, outstanding communication skills, and be able to work well on a team and under pressure with minimum supervision.

Requirements

  • High School Diploma or equivalent
  • PA Property & Casualty or Personal Lines Insurance License within 15 Days
  • PA Life Insurance License within 30 days
  • Comfortable using a computer and tech-savvy
  • Positive Attitude
  • Excellent Communication Skills
  • High Attention to Detail
  • Ability to remain focused and strive to provide outstanding customer service

Benefits

  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Great Schedule (Monday-Friday)
  • Base Pay + Monthly Incentive Opportunities
  • Paid Holidays
  • Paid Training and Education
  • Community Involvement
  • Friendly and Professional Work Environment
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