Role OverviewSupport the training and success of clients on our LMS platform, manage the migration of dealers to our platform or partner platform, and provide guidance and support on business process improvement and best practices.
What You Will Do
Guide clients through process improvement, follow migration standards and documentation, handle LMS support cases, and handle Adverse Action inquiries.
Why It Might Be a Fit
The ideal candidate should have strong client relationship skills, effective communication abilities, and comfort working in a fast-paced, client service environment.
Requirements
- Experience working in a client service environment
- Strong client relationship skills
- Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
- Strong organizational skills with attention to detail
- Excellent phone etiquette and customer service abilities
- Bachelor's degree preferred, or equivalent professional experience
- Working knowledge of dealership processes and the ability to support best practices around LMS migration and implementation
Benefits
- Excellent compensation/benefit package
]]>