Role OverviewProvide Tier 3 engineering support for complex application, integration, and production issues across EPG payment platforms. Investigate and troubleshoot complex application, integration, transaction-processing, and production-support issues.
What You Will Do
Perform detailed root cause analysis, analyze and validate suspected software defects, coordinate handoff to the appropriate engineering team for remediation, and provide technical guidance, temporary workarounds, mitigation strategies, and recommendations for customer-impacting and production issues.
Why It Might Be a Fit
Strong analytical and structured problem-solving capability, with the ability to isolate complex issues and determine appropriate ownership, and ability to operate effectively in customer- and service-focused production environments.
Requirements
- 3+ years of experience in software engineering, application support, production support, application operations, or a closely related technical discipline
- Demonstrated experience troubleshooting enterprise applications in distributed environments
- Strong experience investigating application and production issues using logs, transaction data, diagnostics, configuration information, and other technical artifacts
- Understanding of incident management, problem management, and change-management practices
- Strong analytical and structured problem-solving capability, with the ability to isolate complex issues and determine appropriate ownership
Benefits
- Medical, dental, and vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
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