EPS Technical Support Engineer II

Jackhenry
Springfield, TX
Category Engineering
Job Description
At Jack Henry, we're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences.

Requirements

  • Minimum of 2 years of experience in a technical support role
  • Experience with banking, credit union or financial institution
  • Ability to participate in an On-Call rotation and provide after-hours support
  • Able to diagnose, troubleshoot and repair equipment, systems, software, or hardware
  • Able to provide outstanding customer service to JHA clients
  • Able to complete bids and customer work requests
  • Able to assist in developing, designing, and documenting job-related procedures
  • Basic ability to troubleshoot software, hardware, and networking issues
  • Basic knowledge of SQL and FTP, remoting and operating systems

Benefits

  • Comprehensive benefits designed to support physical, mental, and financial health
]]>