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EPS Technical Support Engineer II
Jackhenry
Springfield, TX
Category
Engineering
Apply for Job
Job Description
At Jack Henry, we're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people-inspired innovation, empowering financial institutions to deliver seamless, secure, and human-centered experiences.
Requirements
Minimum of 2 years of experience in a technical support role
Experience with banking, credit union or financial institution
Ability to participate in an On-Call rotation and provide after-hours support
Able to diagnose, troubleshoot and repair equipment, systems, software, or hardware
Able to provide outstanding customer service to JHA clients
Able to complete bids and customer work requests
Able to assist in developing, designing, and documenting job-related procedures
Basic ability to troubleshoot software, hardware, and networking issues
Basic knowledge of SQL and FTP, remoting and operating systems
Benefits
Comprehensive benefits designed to support physical, mental, and financial health
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