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ERP Technical Support Specialist
SVA | A Professional Services Company
Madison, WI
Category
Customer Service
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Job Description
SVA Consulting is seeking a client-centric ERP Technical Support Specialist to serve as the frontline Help Desk resource for SVA Consulting’s clients, delivering timely, accurate, and professional support while ensuring issues are properly documented and resolved or escalated.
Requirements
Bachelor’s degree in Business, Finance, Accounting, Computer Science, or related field
2+ years of experience in technical customer support (ERP/Acumatica experience highly preferred)
1+ year of experience with managing support queues in CRMs and/or ticketing systems (Acumatica Case Management experience highly preferred)
Benefits
Generous Paid Time Off
401k Matching
Retirement Plan
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