ERP Technical Support Specialist

SVA | A Professional Services Company
Madison, WI
Category Customer Service
Job Description
SVA Consulting is seeking a client-centric ERP Technical Support Specialist to serve as the frontline Help Desk resource for SVA Consulting’s clients, delivering timely, accurate, and professional support while ensuring issues are properly documented and resolved or escalated.

Requirements

  • Bachelor’s degree in Business, Finance, Accounting, Computer Science, or related field
  • 2+ years of experience in technical customer support (ERP/Acumatica experience highly preferred)
  • 1+ year of experience with managing support queues in CRMs and/or ticketing systems (Acumatica Case Management experience highly preferred)

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
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