Role OverviewThe eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership.
What You Will Do
Answer inbound phone calls, internet inquiries, and chats, provide guests with timely, relevant responses to address customer questions and needs, facilitate providing guests price and purchasing information, generate sales and acquisition appointments.
Why It Might Be a Fit
The eSales Agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.
Requirements
- Minimum 1 year call center or sales focused experience
- Able to set priorities, multi-task, and achieve goals
- Ability to perform in a fast paced environment
- Ability to work on a team
- Exceptional communication skills, both written and verbal
- Highly proficient in verbal phone skills
- Ability to establish and maintain strong internal and external relationships
- Strong organizational and time management skills
- Must be adaptable to change
- Proficient using a computer
- Evening and weekend schedule availability required
Benefits
- Confidentiality according to EEO guidelines
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