Role OverviewAs a Claims Payment Analyst, you will be responsible for reviewing, approving, and denying claims submitted by Ford and Lincoln dealerships. You will analyze claims received through various sources, determine if they meet policy guidelines, and communicate with dealerships regarding payment or denial. You will also provide backup support to Prior Approval operations and identify process improvements.
What You Will Do
Review claims, determine if they meet policy guidelines, pay or reject claims, analyze claims reports, communicate with dealerships, and provide backup support to Prior Approval operations.
Why It Might Be a Fit
This role requires strong analytical and problem-solving skills, attention to detail, and excellent written and verbal communication skills. You will need to be able to multitask, prioritize assignments, and effectively communicate with customers, managers, and coworkers.
Requirements
- High School diploma or equivalent required
- Some college coursework desired
- Previous Ford and Lincoln Protect or Warranty claims program knowledge is desired
- Mechanical automotive background required
- Familiarity with OASIS and ACESII is desired, but not required
- Excellent written and verbal communication skills
- Mechanical automotive background required
- Excellent time management skills/organizational skills
- Effective analytical and problem-solving skills
- Attention to detail is required
- Displays professionalism and a positive attitude
- Ability to effectively communicate with customers, managers, and coworkers
- Ability to multitask and prioritize assignments
Benefits
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