EUX Associate L1 Engineer

SME Solutions Group, Inc (acquired by Blue Mantis)
Boston, MA
Category Engineering
Job Description
Role Overview

The EUX - Associate Engineer provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers.

What You Will Do

First level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers.

Requirements

  • First level technological problem determination
  • Problem/incident recording
  • Problem resolution to issues reported by customers
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