Role OverviewThe Event Concierge serves as the primary on-site contact for meeting planners during their event, acting as the liaison between Hyatt's Event Sales and Event Planning teams and the client. This highly visible role is responsible for ensuring a seamless event experience by anticipating needs, coordinating with hotel departments, and responding promptly to requests throughout the event.
What You Will Do
Serve as the primary on-site contact for meeting planners throughout their event, welcome clients and conduct regular check-ins, coordinate with hotel departments to execute event details and resolve operational issues, respond promptly to guest and client requests, and monitor event progress.
Why It Might Be a Fit
Success in this role requires exceptional communication, proactive problem-solving, and the ability to manage multiple priorities while delivering Hyatt's commitment to authentic hospitality.
Requirements
- exemplary customer service skills
- friendly
- problem solving in a fast-paced environment
- open and flexible schedule
- refined verbal and written communication skills
- event planning experience and/or customer service experience
Benefits
- health and welfare plans
- basic life insurance
- 401(k) plan with match
- College Saving Plan
- Employee Stock Purchase Plan
- paid time off
- holidays
- sick leave
- paid Family Bonding Time
- Adoption Assistance
- discounted and complimentary rooms at Hyatt locations
- free colleague meals during shifts
- complimentary or discounted parking and transportation options
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