Event Operations Supervisor, Audio Visual - Westin Downtown DC

Requirements

• Organize daily floor activities to ensure timely set up, refresh and removal of equipment.
• Perform daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling.
• Participate in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements.
• Ensure flowsheets are updated and properly completed.
• Work with team to establish coordinated communications for the management of events.
• Attend venue meetings as needed (examples: daily banquet event order meetings, pre and post conferences).
• Assist management in team member compliance with Operational Excellence.
• Provide suggestions for scheduling and operational efficiencies accordingly.
• Provide excellent service and strive to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards.
• Maintain a positive relationship with all clients through effective communication.
• Meet with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitor events and check in on customers throughout the day.
• Foster and maintain the hotel/client relationship.
• Assist management in team member compliance with Encore’s Service Standards.
• Assist in training technicians on all floor activities.
• Assist in training technicians on the venue’s operational standards and Encore’s service and operational standards.
• Serve as a mentor for new hires.
• Provide guidance and understanding of technician career journey.
• Model and reinforce a positive working environment centered around company values.
• Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.
• Troubleshoot technical issues and resolve problems quickly as they arise.
• Comply with all Company security and safety measures.
• Ensure equipment is secure from theft and/or damage when in use.
• Perform preventative maintenance on equipment to keep it presentable and in good working condition.
• Lead the team in proper security, storage, transportation, and maintenance of equipment.
• Participate in physical inventory count processes as requested.

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan