Event Planning Manager

Requirements

• Coordination of all group and banquet business as developed by the Sales Manager(s) or Director of Sales.
• Review and update banquet menus/packages/upgrades regularly to maximize revenue and ensure customer needs are met.
• Detailing (BEO Creation) of all groups with meeting or events with client specifications including space requirements, times, equipment, menus, theme, décor, staffing etc.
• Communicate upcoming deadlines to clients i.e., cutoff date, room list due, final guarantee due etc.
• Prepare the appropriate paperwork, including banquet event orders, coordinate with the appropriate areas in the hotel, resolve any issues, complaints, and problems to ensure a quality product delivery and customer satisfaction.
• Responsible for effectively communicating with the various departments to ensure that the meeting and related functions are executed to the client’s expectation or better.
• Is responsible for rebooking groups and event business through building strong, professional customer relationships and providing consistent outstanding customer service.
• Focuses on revenue-producing activity and maximizes selling time through retaining accounts/customers, maximizing upsell opportunities and direct sales effectiveness.
• Solicit new and existing accounts to meet and exceed revenue goals through proactive sales efforts via telephone, outside sales calls, site inspections and written communication.
• Provide overall direction and coordination for events to restaurant/banquet staff.
• Attend and assist with menu tastings and pre/post con meetings with clients.
• Communicate all relevant information to the chef/banquet staff and other appropriate departments in a detailed and timely manner.
• Greet host (on-site contact) for assigned events and provide formal introduction and handoff to Banquet Captain.
• Complete quarterly sales objectives and ongoing action plan, as directed by the Director of Sales.
• Conduct hotel site inspection and customer presentations.
• Respond promptly to all sales related inquires and correspondence from customers, prospects, and lead referrals.
• Conduct weekly quota of proactive sales calls in the form of telephone calls, hotel site inspections, trade shows and networking functions/meetings.
• Others duties as assigned by manager.

Benefits

• Medical, Dental and Vision Insurance
• 401k
• Vacation and Sick Leave
• Team Member Travel Program