Role OverviewThe Event Services Supervisor is responsible for overseeing and assisting in all Event Service (Banquet) activities, supervising room set-ups, service, and clean-up of all event functions, and maintaining event equipment.
What You Will Do
Direct Event Services staff throughout the event, ensuring an excellent customer service experience, and anticipate any issues or resolving complaints from guests in a timely manner.
Why It Might Be a Fit
The role requires strong organizational and communication skills, ability to work well under pressure, and flexibility to work weekends and holidays.
Requirements
- Strong organizational and communication skills
- Responsible for overseeing event setup and ensuring all details are within Hyatt standards and client requirements
- Coordinate with the kitchen and stewarding departments with food and beverage event needs
- Ensure food and beverage presentation meet the Hyatt Hotels standards
- Direct Event Services staff throughout the event and ensuring an excellent customer service experience
- Anticipate any issues and/or resolving complaints from guests in a timely manner
- Maintain communication with clients throughout the duration of the event or function, ensuring satisfaction
- Ensure health and safety compliances at all times
- Able to work well under pressure
- Flexible schedule including weekends and holidays
Benefits
- Flexible work schedules
- Full-time benefit eligibility after 30 days
- Discount hotel stays for colleagues, friends, and family
- Tuition reimbursement
- Uniform provided and laundry is taken care of in house
- Complimentary parking in our underground structure
- Complimentary meals during work hours
- Hyatt Perks which includes thousands of national and local partners for various discounts
- Health, Dental, Vision Insurance eligibility after 30 days of employment
- 401(k) Retirement plan & Hyatt stock purchase plan
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