Role OverviewThe Technical Lead is responsible for setting up and operating audiovisual systems in a hospitality environment, ensuring customer satisfaction. This position reports to an Operations Manager or Director. The Technical Lead will troubleshoot technical issues, provide excellent customer service, and maintain a positive relationship with clients.
What You Will Do
The Technical Lead will set up and operate audiovisual equipment, troubleshoot technical issues, and provide excellent customer service. They will also work with clients to finalize invoices and work within Encore systems and applications.
Why It Might Be a Fit
The Technical Lead will work with a team to deliver world-class service, and must be able to lift 50 lbs. and meet the physical demands of the job. The Technical Lead will also be exposed to heights via lifts and ladders and work in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust.
Requirements
- High school diploma required, Associate’s degree is preferred
- 2-3+ years of customer service or hospitality experience is preferred
- 2-3+ years of audio-visual experience is required
- A valid driver’s license is required for team members in positions that may operate Company vehicles
- Must be able to lift 50 lbs.
Benefits
- Excellent service and strive to exceed the expectations and needs of internal and external customers
- Be a leader, mentor, and coach for other Technicians on Encore’s Delivering World Class Service philosophy
- Maintains a positive relationship with all clients through effective communication
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
- Monitors events and checks in on customers throughout the day
- Understands and fosters the hotel/client relationship
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