Role OverviewThe EVS Shift Manager leads frontline staff, manages departmental resources, and ensures compliance with company policies and regulatory requirements across all areas of the property, including the casino, pavilion, restaurants, convention center, and all back-of-house spaces.
What You Will Do
Responsibilities include leading the team on an assigned shift, managing departmental financials, researching cost-effective methods, maintaining consistent guest service, addressing employee and guest issues, and enforcing departmental policies and procedures.
Why It Might Be a Fit
The ideal candidate will have 3-5 years of management experience, 3-5 years of custodial or janitorial services experience, and excellent interpersonal, communication, problem-solving, and leadership skills.
Requirements
- High School diploma required
- College degree or equivalent work experience preferred
- Must be 21 years of age
- Must pass background check, and MO Gaming License Process
- Must present a well-groomed appearance
- Excellent interpersonal, communication, problem solving, leadership skills required
- Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences
- Motivator, coach, and trainer
- Strategic problem-solving skills, yet comfortable overseeing day to day activities
- Demonstrated experience delivering consistent, high-quality guest service
- Proven ability to write documentation, develop procedures, and train employees on new tools or processes
Benefits
- PTO starting on day one
- Benefits day one
- Flexible schedule
- Overtime as needed
- Mid-year and annual performance reviews
- Formal performance reviews
- Accurate and timely regulatory and management information
- Internal controls to protect property assets and ensure guest and employee safety
- Guest service needs met by appropriately deploying staff and resources
- Departmental financial objectives, including cost-of-sales and budget targets
- Required operational, financial, and special reports accurately and on time
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