Role OverviewThe Exceptions Analyst will research and resolve anomalies in utility provider bills, communicate with utility providers and clients, and determine the best course of action to resolve issues. This role has the potential to make a big impact on clients, with a previous team saving clients $2,381,327.63 in 2022.
What You Will Do
Research and resolve anomalies in utility provider bills, communicate with utility providers and clients, determine the best course of action to resolve issues, and detect inefficient processes.
Why It Might Be a Fit
The ideal candidate will have attention to detail, problem-solving skills, and the ability to explain complex ideas clearly. They will also be comfortable using a computer, Google Drive, and Excel, and committed to quickly learning and adapting to new software.
Requirements
- Attention to detail
- Ability to explain complex ideas, both verbally and written, using clear, professional language
- Ability to prioritize time well and push yourself to consistently achieve higher goals
- Problem-solving skills
- Comfortable using a computer, Google Drive, and Excel
- Committed to quickly learning and adapting to new computer software
- Ability to meet deadlines
Benefits
]]>