Role OverviewResponsible for booking guest trip accommodations, resolving player problems, and maintaining goodwill with guests. Ensures guests are aware of property special events and promotions.
What You Will Do
Builds relationships with target guests, sells and promotes offers, and drives revenue and profits. Plans and schedules arrangements for targeted guests on cross-brand or cross-property trips.
Why It Might Be a Fit
Requires proactive and ongoing communications with target guests, and leveraging property amenities/marketing programs to drive loyalty and annual revenue.
Requirements
- Builds relationships with target guests
- Ensures proactive and ongoing communications with target guests
- Sells and promotes to guests all pertinent offers, property amenities, special events and promotions
- Drives revenue and profits from target guests
- Complies with all state and local regulatory requirements
- Represents the company at external functions and/or related functions
- Flawlessly plans, schedules and makes arrangements for targeted guests on cross-brand or cross-property trips
- Leverages property amenities/marketing programs to targeted players to drive loyalty and annual revenue
- Uses all systems for the purpose of tracking complimentary items, guest contacts and event reservations
- Maintains a clear understanding of the program’s performance against stated and approved goals
- Maintains a very comprehensive understanding of the competitive environment within our market
Benefits
- Complimentary privileges within prescribed limits
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