Executive Housekeeper

The Executive Housekeeper oversees all areas within the housekeeping division, directing Housekeeping and Laundry operations. The role involves short and long-term planning, budgeting, and implementing procedures to increase guest and colleague satisfaction. The Executive Housekeeper must maintain high standards of personal appearance and grooming, and comply with standards and regulations to encourage safe and efficient hotel operations.

What You Will Do

Responsibilities include developing and recommending budgets, marketing plans, and objectives, implementing and maintaining Rooms sales/marketing programs, resolving customer complaints, exercising quality control for rooms, and maintaining Miraval standards of service. The Executive Housekeeper must also communicate all relevant information to leaders, peers, and colleagues in a timely fashion and support the Resort's daily function.

Why It Might Be a Fit

To be successful in this role, you must possess excellent verbal and written communication skills, be able to maintain composure and demonstrate good judgment in difficult situations, and have a basic understanding of the impact of financial aspects of an operation. You should also be proficient in basic computer functions, have demonstrated ability to work in a rapidly changing environment, and be able to hold self and others accountable.

Requirements

• Excellent verbal and written communication skills
• Able to maintain composure and demonstrate good judgement in difficult situations
• Basic understanding of the impact of financial aspects of an operation such as budgets, revenue, and labor
• Proven organizational, multi-tasking and time management skills with attention to detail
• Demonstrated ability to work in a rapidly changing environment
• Proficient in basic computer functions necessary to operate in a windows environment and adaptable to new technology
• Demonstrated ability to hold self and others accountable
• Ability to work any schedule, including weekends, holidays, nights, and variable shifts
• 4 years or more of progressive Housekeeping or Rooms experience (typically with Hyatt)
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset

Benefits

• iAm Days to spend a paid 8 hours experiencing Miraval, twice per year
• Up to $1000 in Wellbeing or Tuition Reimbursement for personal and professional growth
• Health, dental, and vision benefits after only 30 days of employment!
• Complimentary daily colleague meals
• Competitive wages
• Generous Paid Time Off program
• Retirement Savings Plan with company match
• Employee stock purchase plan
• Discounted and FREE Hyatt Hotel nights
• Access to resort facilities (fitness center, spa, and programming)