Executive Response Specialist- Deposit Complaints

U.S. Bank
Gresham, MN
Category Banking
Job Description
Executive Response Specialist- Deposit Complaints role involves thoroughly researching and responding to customer escalations related to retail payment solutions, requiring knowledge of U.S. Bank products, policies, and regulatory requirements.

Requirements

  • High school diploma or equivalent
  • Three to five years of related experience
  • Minimum 18 months of customer service experience
  • Strong written, verbal and interpersonal communication skills
  • Good keyboard and PC skills using word processing and spreadsheet software
  • Basic knowledge of contact center systems and procedures
  • Basic knowledge of all U.S. Bank policies and procedures as well as all applicable laws and regulations

Benefits

  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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