Role OverviewThe Executive Team Leader Service & Engagement (Assistant Manager Front End) is responsible for leading a team of hourly team members and leaders to deliver exceptional guest experiences, drive sales, and manage the store experience. The role involves consistently delivering guest experience commitments, holding team leaders accountable, and celebrating outstanding guest experiences.
What You Will Do
A typical day will involve consistently delivering guest experience commitments, holding team leaders accountable, and celebrating outstanding guest experiences. The role also involves reviewing area guest, financial, and team metrics to identify gaps and understand team behaviors, and utilizing guest survey reporting tools to drive change in key areas with the greatest impact on guest experience.
Why It Might Be a Fit
This role may be a good fit for someone who enjoys interacting and helping others, is open to working a variable work schedule, and has strong interpersonal and communication skills.
Requirements
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
- Manage workload and prioritize tasks independently and with a team
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Benefits
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short term disability
- Long term disability
- Paid sick leave
- Paid national holidays
- Paid vacation
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