Role OverviewThe Experience Specialist will assist the credit union in achieving its mission statement by delivering financial well-being with value, convenience, and exceptional service. The member Experience Specialist will accept personal responsibility and accountability for every member contact and take personal ownership of all situations presented.
What You Will Do
Perform a broad variety of member service activities, including cash handling, account maintenance, and education opportunities. Process transactions, verify member ID, and resolve discrepancies. Maintain an up-to-date comprehensive knowledge of all credit union products and services.
Why It Might Be a Fit
To qualify for a position level advancement, the employee must consistently meet requirements of the current level before consideration of advancement to the next level. The employee will successfully display the ability to accomplish the duties and responsibilities of each level when advancing from one level to the next.
Requirements
- High School Graduate or equivalent
- One year of similar or related experience required (Level 1)
- Two years of similar or related experience required (Level 2)
- Three years of similar or related experience required (Level 3- Lead)
Benefits
- Hourly pay
- Non-Exempt status
- Paid time off (not specified)
- Health insurance (not specified)
- Retirement plan (not specified)
- Learning budget (not specified)
- Parental leave (not specified)
- Wellness programs (not specified)
- Visa/relocation assistance (not specified)
- Remote flexibility (not specified)
- Stipends (not specified)
- Bonus/commission (not specified)
- Paid holidays (not specified)
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