Experience Specialist

CELEBREE SCHOOL
Any Location, MD
Category Education
Job Description
The Experience Specialist is the first point of contact for visitors and team members, creating a positive and welcoming atmosphere and providing administrative support to various departments. The ideal candidate has excellent communication and organizational skills, along with a friendly and professional demeanor.

Requirements

  • Responds to all written/telephone inquiries
  • Answers and directs incoming calls in a prompt and professional manner
  • Ensures exceptional customer service experiences
  • Communicates effectively and timely with the team through email and phone
  • Delegates concerns to the proper Support Center team members
  • Supports recognition program- Teacher of the Quarter, Birthday and Anniversary recognition
  • Presents a positive and professional image
  • Greets all visitors in a friendly and professional manner
  • Maintains a clean and organized reception area
  • Ensures that the Support Center environment is clean and free of clutter
  • Builds and mains strong relationships with vendors
  • Timely mailing of Support Center documents and packages
  • Distribution of Support Center Mail
  • Maintains and schedules meetings and events in meeting areas
  • Provides general administrative support to various departments as needed
  • Orders supplies for Support center
  • Manages copier vendor maintenance
  • Confirms accuracy of payroll system and HRIS (New hire information, Personnel Actions Forms)
  • Files weekly paperwork and upkeep of staff files
  • Executes Administrative Tasks for the Support Center as needed
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