Experienced Automotive Service Advisor / Assistant Service Manager

Hertrich
Any Location, DE
Category Customer Service
Job Description
Role Overview

The Hertrich Family of Automobile Dealerships is looking for an experienced, customer-driven Automotive Service Advisor / Assistant Service Manager ready to take the next step in their automotive service career. This role is in a fast-paced environment with high standards, and offers long-term growth with a respected dealership group.

What You Will Do

Deliver a professional, high-quality service experience from check-in to completion, greet service customers, manage inbound service calls, schedule appointments, and communicate service timelines.

Why It Might Be a Fit

We're looking for someone with 2-3 years' experience as an Automotive Service Advisor / Service Writer or 1+ year as an Assistant Service Manager, with proven customer service and sales/up-selling skills, strong communication, organization, and follow-through, and comfort with computers and dealership service systems.

Requirements

  • 2-3 years' experience as an Automotive Service Advisor / Service Writer OR 1+ year as an Assistant Service Manager
  • Proven customer service and sales/up-selling skills
  • Strong communication, organization, and follow-through
  • Comfortable with computers and dealership service systems
  • High School Diploma or GED
  • Valid driver's license with a clean or near-clean driving record

Benefits

  • Competitive salary with performance opportunity
  • Medical, Dental, Vision & Life Insurance
  • Short- and Long-Term Disability coverage
  • Paid vacation, holidays, and personal/sick days
  • 401(k) with employer match
  • Employee vehicle purchase discounts
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