Role OverviewThe Export VIP Client Support Specialist must meet the customer service expectations required by the Department for the VIP customers. Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients.
What You Will Do
Processes booking requests, handles emails and phone calls, issues EMCs, ensures bookings are rated correctly, and communicates with customers and departments.
Why It Might Be a Fit
The ideal candidate is a detail-oriented, organized, and efficient individual with a strong customer service mindset, advanced English skills, and knowledge of MS Excel.
Requirements
- Bachelor's degree or equivalent experience in supply chain, transportation, shipping, logistics, freight forwarding, customer service, etc.
- Advanced English skills
- Strong attention to details
- Organized, efficient, and able to manage time effectively
- Strong customer service mindset, focused, and responsive
- Ability to work under tight deadlines
- Great team player
- Knowledge of MS Excel with the ability to learn new software
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