Role OverviewThe Express Advisor serves as the primary point of contact for customers visiting the Express Service Department, delivering an exceptional customer experience by accurately identifying vehicle maintenance needs, coordinating timely service, and communicating repair recommendations.
What You Will Do
Responsibilities include greeting customers promptly, preparing accurate repair orders, coordinating with technicians, communicating service updates, reviewing completed work with customers, and maintaining accurate customer records.
Why It Might Be a Fit
The ideal candidate will have strong communication, interpersonal, and customer service skills, with the ability to multitask and work efficiently in a fast-paced environment.
Requirements
- Previous experience in automotive service advising, customer service, or dealership operations preferred
- Strong communication, interpersonal, and customer service skills
- Ability to multitask and work efficiently in a fast-paced environment
- Basic knowledge of automotive maintenance services and vehicle systems preferred
- Proficiency with computer systems and dealership service management software
Benefits
- Comprehensive benefits package, including medical, dental, and vision coverage
- Company-paid life insurance
- 401(k) retirement plan with company match (Traditional and Roth options)
- Generous paid time off and paid parental leave
- Ongoing training and professional development to support career growth
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