Family Experience Representative

Serve as a representative for guest families at RMH, Family Rooms, and Hospitality Cart Program. Foster strong, meaningful relationships with families, anticipating needs and providing personalized support.

What You Will Do

Coordinate guest referrals, deliver a highly relational approach, guide families through the check-in process, connect families with local resources, communicate with hospital staff, and address family concerns.

Why It Might Be a Fit

Must be deeply relational, strategic & innovative, hospitality-driven, strong communicator & liaison, and operationally minded. Ability to respond to emergency situations, handle multiple tasks, and work independently.

Requirements

• Passion for the mission of Ronald McDonald House Charities of Central Texas.
• Proficient working knowledge of Microsoft Office software, experience with Google Apps, Slack & Trello preferred.
• Strong skills in interpersonal interactions, flexibility, and the ability to exercise authority & sound decision-making.
• Ability to respond to and handle emergency situations & conflict management
• Ability to handle multiple tasks & projects with attention to detail
• Able to be self-motivated & work independently with strong organizational skills
• Must exhibit the following: patience, compassion, outgoing, tactful, flexibility, positivity, discretion and professionalism.
• Demonstrates warm, supportive, and cheerful behavior consistently.
• Ability to function responsibly and autonomously.
• Excellent organizational skills, attention to detail, and strong verbal and written communication skills.
• Be dependable, flexible, and highly sensitive to and supportive of the mission of Ronald McDonald House Charities.

Benefits

• Equal opportunity employer
• Diverse and inclusive workplace
• Paid time off
• Health insurance
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation assistance
• Remote flexibility
• Stipends
• Bonus/commission