Role OverviewThe Family Liaison will effectively communicate with potential clients to assess their needs and determine eligibility for services offered. They will also assist families through the intake process and verification of necessary documentation. The Family Liaison will ensure insurance verification is completed and authorization is received prior to scheduling intake assessment with necessary clinicians.
What You Will Do
The Family Liaison will perform various tasks, including updating client and employee census data, answering the telephone, and following up with website and phone inquiries. They will also assist families through the intake process, notify caregivers of benefit and authorization information, and submit family satisfaction surveys on a regular schedule.
Why It Might Be a Fit
The ideal candidate will have strong attention to detail, a high degree of confidentiality, and excellent verbal, written, and interpersonal communication skills. They will also be reliable, agile, and able to establish priorities and handle multiple tasks.
Requirements
- Associate or bachelor's degree preferred
- Two years of experience in clerical/office support work; clinical/medical setting preferred
- Strong attention to detail
- High degree of confidentiality
- Excellent verbal, written, and interpersonal communication skills
- Excellent time management and organization skills
- Reliable and agile, with the ability to establish priorities and handle multiple tasks
Benefits
- Competitive and consistent pay
- Medical, Dental, Vision Insurance
- 10 Paid Holidays + 11 PTO Days in year 1
- 401k + Company Match
- Company Paid Short-Term Disability and Long-Term Disability coverage
- Voluntary Benefits – Accident and Critical Illness Coverage
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