FAMILY SOCIAL SERVICE COORDINATOR

City of New York
New York, NY
Category Social Services
Job Description
The Division of Resident Services, Partnerships, and Initiatives is seeking a Family Social Service Coordinator to support its Family Partnerships Team. The Coordinator will connect residents to critical services, implement programs, and policies that support household stability, tenancy, individual advancement, and aging-in-place.

Requirements

  • Maintain a short- and mid-term client caseload with detailed documentation, case notes, and regular reporting.
  • Travel to individual and joint home visits, resident meetings, and partnership events across the borough.
  • Conduct in-person and video assessments of residents' social service needs and coordinate those services with internal and external stakeholders.
  • Communicate regularly with NYCHA departments and external social services partners and providers.
  • Supervise and train Case Associates to screen incoming referrals, advocate for resident services, and manage case processes.
  • Identify gaps in residents' social service needs and partner with sister-departments and external providers to fill those needs.

Benefits

  • Medical coverage plans
  • Deferred compensation plans
  • Defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS)
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