Role OverviewThis is a high-ownership, customer-facing role responsible for personally acquiring, onboarding, and growing high-priority customers on Fanatics Markets. You will act as both the first point of contact and the long-term relationship owner for your customers, blending outbound acquisition, white-glove onboarding, and ongoing relationship management.
What You Will Do
Proactively source and acquire high-priority customers through direct outreach to known leads, referrals, and targeted campaigns. Engage in high-volume outbound communication (text, phone, messaging platforms) on a daily basis. Build trust quickly and convert interested prospects into active, engaged customers.
Why It Might Be a Fit
This role sits at the center of Fanatics Markets' growth strategy. Early on, relationships matter as much as product. The right person in this seat will help define how we acquire, support, and retain our most important customers.
Requirements
- 4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
- Proven ability to build relationships quickly and influence customer behavior through direct communication
- Comfort with high-volume outbound outreach and frequent customer interaction
- Strong written and verbal communication skills, especially in informal, 1:1 settings
- Highly organized, reliable, and accountable - you follow through
- Ability to thrive in fast-paced, evolving environments with minimal structure
Benefits
- base and bonus
- full-time employment
- health insurance
- paid time off
- retirement plan
- learning budget
- parental leave
- wellness programs
- visa/relocation assistance
- remote flexibility
- stipends
- paid holidays
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