Role OverviewThe Assistant Director plays a crucial role in guiding individuals and families at risk of or currently experiencing homelessness in Cumberland County. This position involves being readily available to support guests on a walk-in basis, ensuring they receive the help they need.
What You Will Do
The Assistant Director will collaborate closely with our on-site partners and community agencies to address the comprehensive needs of each guest, providing a coordinated and compassionate approach to their care.
Why It Might Be a Fit
The Assistant Director needs to be flexible, knowledgeable of housing and homelessness issues, have strong de-escalation skills, familiarity with HUD guidelines, and excellent interpersonal skills.
Requirements
- A minimum of a bachelor's degree preferred, ideally in social work or a related field.
- Ability to work with a wide variety of clientele, with a warm and welcoming attitude.
- Ability to deliver services in a manner consistent with the agency’s values of human dignity for all and caring, compassionate guest-centered care.
- Ability to be flexible and work collaboratively in a fast-paced and rapidly changing work environment while maintaining a sense of calm for guests and partners.
- Extensive knowledge of housing and homelessness.
- Strong de-escalation and mediation skills.
- Knowledge of HUD guidelines and experience working with subsidized housing and programs such as Emergency Shelter, Section 8, Shelter Plus Care, Rapid Re-Housing, etc.
- Current knowledge of best practice models, including Housing First, Coordinated Entry and Assessment, Mental Health Recovery, Harm Reduction, and Critical Time Intervention.
- Excellent interpersonal skills to lead volunteers and interact with guests.
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