Role OverviewThe Federal Student Aid Regulatory Case Analyst supports the Department of Education, Federal Student Aid (FSA) Ombudsman by reviewing, analyzing, and resolving complex consumer financial and regulatory cases in accordance with applicable federal statutes (Title IV), regulations, and established program guidance.
What You Will Do
Perform comprehensive case reviews, gather and evaluate documentation from multiple sources, apply statutory and regulatory criteria, and prepare structured written determinations for both internal and government review.
Why It Might Be a Fit
This position requires advanced analytical and critical thinking skills, expertise in structured professional writing, and the ability to manage multiple cases concurrently while maintaining accuracy and meeting productivity expectations.
Requirements
- Bachelor’s degree in Business, Public Administration, Legal Studies, Finance or related field
- Minimum of 4 years of progressive professional experience in regulatory case management, quality assurance, compliance review, or a closely related analytical field in lieu of a degree
- Extensive experience reviewing, interpreting, and synthesizing complex documentation and case records
- Practical experience operating within a CRM or case management system (Salesforce preferred)
- Must be a U.S citizen
- Must be able to obtain and maintain Public Trust level clearance
Benefits
- Paid time off
- Paid holidays
- Health insurance
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
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