Role OverviewThe Fertility Patient Navigator is a key member of the care team who partners with physicians, nurses, and financial staff to provide a seamless, supportive patient experience.
What You Will Do
The Navigator guides individuals and couples from their first point of contact through their initial consultation all the way through to graduation, helping patients understand their benefits, financial responsibilities, and care pathway.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, knowledge of insurance verification and patient financial counseling, and the ability to work as part of an interdisciplinary care team.
Requirements
- High school diploma (required)
- Associate's degree in healthcare administration, business, or other related field (preferred)
- Bachelor's degree in healthcare administration, business, or other related field (preferred)
- 2+ years experience in fertility, women's health, or specialty medical practices (preferred)
- 1+ years experience in healthcare (preferred)
- Knowledge of insurance verification and patient financial counseling (required proficiency)
- Strong communication skills with the ability to engage with patients in sensitive and emotional conversations (required proficiency)
- Proven ability to work as part of an interdisciplinary care team (required proficiency)
- Proficiency with EHR systems (Epic experience preferred)
Benefits
- Dental insurance
- Vision insurance
- Medical insurance
- 401(k) plan
- Paid time off
- Paid holidays
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