Role OverviewWe are seeking a senior-level L3 Executive/VIP Support Technician with a proven track record of supporting C-suite leadership, board members, and high-profile stakeholders in demanding, high-visibility environments.
What You Will Do
As a trusted advisor to senior leadership, you will deliver seamless, white-glove technology experiences while acting as the highest escalation point for complex executive-facing issues.
Why It Might Be a Fit
You will be expected to anticipate needs, operate with absolute discretion, and provide calm, decisive support in time-sensitive situations where downtime is not an option.
Requirements
- 5+ years of IT support experience
- Proven experience operating as a senior escalation point (L3) for complex, high-impact issues affecting executive users
- Demonstrated ability to build trust with senior leadership, combining technical expertise with professionalism and executive presence
- Advanced troubleshooting expertise across Windows, macOS, iOS, Android, and Microsoft 365 ecosystems
- Hands-on experience with Intune, SCCM/MECM, Active Directory, PowerShell scripting, and endpoint security
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, remote access tools)
- Experience supporting and managing executive collaboration and A/V environments
- Proven ability to perform under pressure in high-stakes, high-visibility situations with minimal supervision
- Excellent communication skills, with the ability to translate technical issues into clear, executive-level language
- High degree of discretion, confidentiality, and professionalism when handling sensitive executive information
- Self-directed, highly organized, and able to prioritize competing executive needs in real time
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