Role OverviewThe Field Installation Technician will install and deploy point-of-sale (POS) hardware, networking equipment, and low-voltage infrastructure at customer locations throughout the Midwest and across the United States. This is a field-based position supporting retail stores, restaurants, warehouses, and distribution centers.
What You Will Do
Install, configure, and troubleshoot POS systems, PCs, printers, scanners, routers, switches, wireless access points, and related technology. Perform pre-installation site surveys and identify installation requirements. Collaborate with Project Managers, customers, and fellow technicians to complete projects safely and on schedule.
Why It Might Be a Fit
The ideal candidate will have 2–3 years of field service experience repairing mechanical and electronic hardware, and previous experience working in hospitals, clinics, laboratories, or other healthcare environments.
Requirements
- High School Diploma or GED required
- 2–3 years of field service experience repairing mechanical and electronic hardware
- Previous experience working in hospitals, clinics, laboratories, or other healthcare environments
- Certifications related to printer repair, networking, or field service are a plus
- Strong troubleshooting and diagnostic skills
- Experience servicing Zebra thermal printers, barcode printers, or healthcare printing solutions
- Experience supporting network-connected printing devices
- Familiarity with HIPAA requirements and working in patient-care environments
- Excellent customer service and communication skills
- Excellent written documentation skills
- Experience managing multiple service calls while maintaining organized tools and inventory
- Strong organizational and time management abilities
- Ability to work independently with minimal supervision
- Proficiency with Microsoft Word, Excel, and Outlook
- Valid driver's license with a clean driving record
- Comfortable climbing ladders, navigating healthcare environments, and traveling throughout the assigned territory
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Health Savings Account (HAS) and Flexible Spending (FSA) options
- Paid Time Off
- Company-Paid Holidays
- Company-Paid Short-Term and Long-Term Disability
- Company-Paid Life Insurance
- Employee Assistance Program (EAP)
- Professional Development Opportunities
- Monthly Technology Benefit
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