Role OverviewThe Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business. This role involves directing teams to deliver comprehensive end-user support, performing proactive environment assessments, and providing responsive break/fix services to ensure mission continuity.
What You Will Do
Directing teams to deliver comprehensive end-user support through MACD (Move, Add, Change, Delete) actions, performing proactive environment assessments, and providing responsive break/fix services to ensure mission continuity.
Why It Might Be a Fit
The ideal candidate will have proficiency in troubleshooting end-user devices, strong communication and customer service skills, and the ability to provide on-site IT support as needed.
Requirements
- Proficiency in troubleshooting end-user devices
- Ability to provide on-site IT support as needed
- Familiarity with IT asset management
- Strong communication and customer service skills
Benefits
- Convenience/Concierge (virtual health visits, commuter perks, pet insurance, and entertainment discounts)
- Development (annual performance reviews, tuition assistance, and internal career growth opportunities)
- Financial (generous 401(k) matches, life and disability insurance, and financial wellness tools)
- Recognition (annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts)
- Wellness (healthcare coverage, wellness programs, flu shots, and biometric screenings)
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