Role OverviewThe Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business. The technician directs teams to deliver comprehensive end-user support through MACD (Move, Add, Change, Delete) actions, and ensures reliability and efficiency across diverse IT environments.
What You Will Do
Proactive environment assessments, responsive break/fix services, onsite troubleshooting, and restoration of devices. Coordinates with headquarters and stakeholders to align service delivery.
Why It Might Be a Fit
The ideal candidate will have proficiency in troubleshooting end-user devices, strong communication and customer service skills, and familiarity with IT asset management.
Requirements
- Proficiency in troubleshooting end-user devices
- Ability to provide on-site IT support as needed
- Familiarity with IT asset management
- Strong communication and customer service skills
Benefits
- 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings
- Convenience/concierge perks
- Tuition assistance
- Internal career growth opportunities
- Annual performance reviews
- Referral bonuses
- Peer-to-peer shoutouts
- Annual awards
- Service anniversaries
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