Role OverviewThe Field Office Deskside Technician oversees IT Services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business. The role involves directing teams to deliver comprehensive end-user support, proactive environment assessments, and responsive break/fix services to ensure mission continuity.
What You Will Do
The Technician will manage onsite troubleshooting and restoration of devices, coordinate with headquarters and stakeholders to align service delivery, and ensure reliability and efficiency across diverse IT environments.
Why It Might Be a Fit
The ideal candidate will have proficiency in troubleshooting end-user devices, strong communication and customer service skills, and the ability to provide on-site IT support as needed.
Requirements
- Proficiency in troubleshooting end-user devices
- Ability to provide on-site IT support as needed
- Familiarity with IT asset management
- Strong communication and customer service skills
Benefits
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Annual performance reviews
- Tuition assistance
- Internal career growth opportunities
- Convenience/concierge benefits (virtual health visits, commuter perks, pet insurance, entertainment discounts)
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings
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