Role OverviewThe Field Office Deskside Technician oversees IT services at field offices, providing end-user support, troubleshooting, and restoration of devices. This role requires strong communication and customer service skills, with a focus on delivering comprehensive end-user support and ensuring mission continuity.
What You Will Do
Directing teams to deliver comprehensive end-user support, performing proactive environment assessments, and providing responsive break/fix services to ensure mission continuity.
Why It Might Be a Fit
This role requires a strong ability to troubleshoot end-user devices, provide on-site IT support, and manage IT asset management. The ideal candidate will have a minimum of 4 years of relevant experience and a high school education.
Requirements
- Proficiency in troubleshooting end-user devices
- Ability to provide on-site IT support as needed
- Familiarity with IT asset management
- Strong communication and customer service skills
Benefits
- Generous 401(k) matches
- Life and disability insurance
- Financial wellness tools
- Healthcare coverage
- Wellness programs
- Flu shots
- Biometric screenings
- Annual performance reviews
- Tuition assistance
- Internal career growth opportunities
- Virtual health visits
- Commuter perks
- Pet insurance
- Entertainment discounts
- Annual awards
- Service anniversaries
- Referral bonuses
- Peer-to-peer shoutouts
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