Field Sales Manager

What You’ll Be Doing

• Promote sales and enhance the business and goodwill of Forest Lawn. 
• Partner with Human Resources to recruit new Planning Advisors  
• Instruct and supervise Planning Advisors in their duties, including Forest Lawn’s sales business policies as well as all applicable law, policies, and procedures.   
• Assist and supervise Planning Advisors in generating customer leads, giving presentations, and making sales.  
• Support all Planning Advisors in their sales efforts.   
• Report and document personnel issues to Regional Sales Manager and Human Resources in a timely manner.
• Perform any action necessary to render complete services to Forest Lawn and its customers. 
• Assign delinquent policies in an equitable manner to Planning Advisors, who will be responsible to follow up with the family or as instructed by Regional Sales Manager.  
• Train Planning Advisors on the usage of the equipment and software provided to them. 
• Ensure that Planning Advisors are able to conduct essential duties, including being capable of completing contracts and documents related to those duties.  
• Support Regional Sales Director in his/her effort to develop and grow the business in the region.   
• Assign Planning Advisors to specific areas for prospecting and ensure new advisors are able to conduct a park tour and present the planning center.   
• Manage one or more phone nights each week and ensure that advisors are using proper phone techniques.
• Oversee all marketing pieces to be sent out.
• Attend all managers’ meeting and promote Forest Lawn through approved community events.   
• Assist the Regional Sales Director in conducting weekly sales meetings. 
• Manage the region in the absence of the Regional Sales Director.