Role OverviewThe Regional Service Director is a senior business and people leader responsible for leading Waters' Service organization across the Northeast U.S. This role oversees a team of approximately 100 Field Service professionals through multiple levels of leadership and is accountable for delivering profitable growth, operational excellence, customer satisfaction, and workforce effectiveness.
What You Will Do
Own regional service business performance, including revenue growth, profitability, productivity, forecasting, and achievement of strategic objectives. Develop and execute regional service plans aligned with commercial priorities and global service strategy. Drive sustainable growth while balancing customer, employee, and business outcomes.
Why It Might Be a Fit
The successful candidate is a customer-focused business leader who combines strong commercial and operational acumen with a passion for developing people. This leader drives results through accountability, collaboration, and continuous improvement while creating an environment where exceptional customer outcomes and sustainable business growth go hand in hand.
Requirements
- Significant leadership experience in field service, technical service, customer support, or a related service business.
- Demonstrated P&L leadership experience, including responsibility for revenue growth, financial performance, and operational results.
- Proven success leading large, geographically dispersed organizations through multiple levels of management.
- Strong business acumen, customer focus, and ability to translate strategy into execution.
- Experience developing leaders, driving organizational change, and building high-performing teams.
- Excellent communication, influencing, and problem-solving capabilities.
Benefits
- Competitive salary ($162,000.00 - $270,000.00)
- Benefits (not specified)
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