Field Service Engineer - Installation

As a Field Installation Engineer in the Northeast Region, you will work directly with pharmaceutical, biotechnology, healthcare, and other life science customers to install, configure, validate, and support critical environmental monitoring systems. You will combine hands-on expertise in instrumentation, computer networking, and metrology with strong customer-facing skills to help ensure systems are reliable, compliant, and operating effectively.

What You Will Do

Perform onsite installation, configuration, commissioning, upgrades, troubleshooting, and repair of viewLinc hardware and software. Install and support data loggers, sensors, transmitters, gateways, industrial cellular routers, serial servers, and related networked devices.

Why It Might Be a Fit

The successful candidate should reside within 1 hour driving distance from a major airport and have 5–8 years of experience in a field engineer, field service, or technical support role.

Requirements

• Bachelor’s degree in computer science, electrical or mechanical engineering, or another technical field preferred; equivalent education and experience will be considered.
• 5–8 years of experience in a field engineer, field service, or technical support role.
• Certified training in metrology, computer networking, or electronics.
• Strong practical knowledge of TCP/IP networking, including device configuration, subnetting, DHCP, DNS, NAT, firewalls, and basic VPN troubleshooting.
• Hands-on experience with industrial gateways, cellular routers, or comparable networked devices; experience with Digi platforms is strongly preferred.
• Experience working in GxP-regulated environments, such as pharmaceutical, biotechnology, medical device, or healthcare.
• Familiarity with FDA 21 CFR Part 11, EU GMP Annex 11, and IQ/OQ/PQ validation processes.
• Knowledge of low-voltage analog signal wiring and basic circuit diagnostics.
• Relevant OSHA safety certifications preferred.
• Ability to work independently, travel extensively, and work in customer environments that may include elevations, enclosed spaces, or cold conditions.
• Current U.S. passport and willingness to travel domestically and internationally.

Benefits

• health, dental, and vision insurance
• flexible spending accounts
• company paid life, long and short term disability
• 401(K) plan with company match
• a variety of voluntary benefits programs
• Employee Assistance Programs
• tuition reimbursement
• holiday pay
• a generous paid time off plan