Field Service Engineer 2

Intuitive
Lexington, KY
Job Description
Join Intuitive as a Field Service Engineer 2 and be an integral part of our dedicated team responsible for installing, supporting, troubleshooting, repairing, and maintaining all Intuitive products. You will ensure that all service agreements and warranty obligations are met and surpassed, while consistently exceeding customer expectations.

Requirements

  • Understand and comply with all department and company policies
  • Provide management with a quarterly review and assessment of your assigned area of responsibility
  • Provide technical support to end-users and other Intuitive employees
  • Conduct training sessions at Intuitive facilities, training centers, and hospitals
  • Perform various scheduled maintenance activities
  • Troubleshoot, diagnose, and repair all Intuitive products and associated equipment
  • Coordinate and perform system and hardware delivery and installation
  • Complete all administrative duties
  • Maintain all Intuitive-provided items
  • Support and collaborate with Intuitive teams to facilitate company goals
  • Provide feedback to HQ and take part in continuous improvement projects

Benefits

  • Market-competitive compensation packages
  • Inclusive of base pay, incentives, benefits, and equity
  • Flexible shift work
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