Field Service Engineer-Dallas Texas

Requirements

• Deliver on-site and remote technical support for the operation, diagnosis, and repair of Flow systems
• Assist customers in troubleshooting, part identification, and resolution of technical issues via phone, email, or site visits
• Accurately complete all required administrative documentation and service reports in a timely manner
• Adhere to Flow's Return Material Authorization (RMA) policy and document all customer-reported system issues
• Support documentation efforts, including maintaining current product manuals, specifications, and technical references
• Serve as a professional liaison between Flow and its customers/distributors, ensuring a positive and productive relationship
• Travel to customer sites, sometimes on short notice and outside of normal business hours, including weekends and holidays, for extended durations as needed
• Participate in on-call rotations as assigned, providing after-hours technical support when required
• Perform routine and preventive maintenance on customer equipment and assist in establishing maintenance schedules
• Perform additional duties and responsibilities as assigned by management

Benefits

• Medical, dental, and vision insurance
• 401(k) plan with company matching contributions
• Paid time off (PTO)
• Disability insurance
• Tuition reimbursement for approved educational programs
• Ongoing career development and training opportunities