Field Service Engineer II, Colombus, OH

Cytek Biosciences
Columbus, OH
Category Engineering
Job Description
At Cytek Biosciences, we’re transforming the future of flow cytometry. We’re growing fast—and we’re looking for passionate, driven individuals to grow with us. This is a full-time position, and hours of work and days are Monday through Friday, 8:30 a.m. to 5 p.m. with evening and weekend work required as job duties demand.

Requirements

  • Install, troubleshoot, and repair flow cytometers and Cytek Upgrade products with proficiency in a timely manner.
  • Work professionally and courteously as an individual with Cytek’s customers in continuous support of Cytek’s reputation of service excellence.
  • Identify customer needs and contribute to improvements in Cytek products.
  • Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency.
  • Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
  • Complete all business-related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy.
  • Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis.
  • Other duties as assigned.

Benefits

  • Company-provided comprehensive benefits package
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