Field Service Engineer

Requirements

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of analyzers.
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
• Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.
• Increase technical proficiency level servicing instruments by completing in-person or online training courses.
• Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
• May be required to complete other related duties as the need arises and/or assigned.

Benefits

• Competitive remuneration
• Annual incentive plan bonus
• Healthcare
• Employee benefits
• Total Rewards package
• Paid time off (PTO)
• Paid holidays annually
• Paid parental leave
• Accident and life insurance
• Short- and long-term disability
• Retirement and savings programs
• Employees’ Stock Purchase Plan (ESPP)
• Commuter benefits
• Tuition reimbursement
• National medical and dental plans
• National vision plan
• Health incentive programs
• Employee assistance and family support programs