Role OverviewThe Field Service Manager oversees the technical service team, providing high-level support to clients, and ensuring all technical service operations are carried out efficiently. This role involves managing service requests, troubleshooting issues, coordinating with cross-functional teams, and delivering excellent customer service while maintaining a high level of technical expertise.
What You Will Do
Lead, mentor, and manage a team of technical service representatives, provide hands-on technical support to customers, oversee all aspects of technical service operations, build and maintain strong relationships with customers, generate and analyze service performance metrics, and implement and maintain quality assurance processes.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in technical support, service management, or related roles, with at least 2 years in a leadership or managerial position, and strong leadership, communication, customer-oriented, and project management skills.
Requirements
- 5+ years of experience in technical support, service management, or related roles
- Leadership Skills: Proven ability to lead and manage a technical team
- Excellent verbal and written communication skills
- Strong focus on customer service and satisfaction
- Experience in managing service projects from start to finish
- Must have a valid driver’s license and U.S. passport
- Bilingual Spanish a plus
Benefits
- Equal Employment Opportunity (EOE/M/F/Vets/Disabled)
- Potential up to 50% travel per year
]]>