Field Service Manager

As a Field Service Manager, you will oversee the day-to-day operations in the Field Service Department, managing a team of technicians and installers. You will be responsible for interacting with customers, product vendors, and senior management. This role requires extensive knowledge of wireless communication equipment and technical leadership experience.

What You Will Do

Your responsibilities will include managing projects and service assignments, providing technical support, and diagnosing and troubleshooting wireless communication equipment problems. You will also deliver and execute customer Functional Acceptance Test Plans and perform site surveys and assessments.

Why It Might Be a Fit

We are looking for a candidate with 5+ years of leadership experience in technical management in the wireless industry, excellent customer relationship skills, and a strong understanding of 2-way radio theory and RF propagation characteristics.

Requirements

• 5+ years of leadership experience in technical management in the wireless industry
• Experience in developing, qualifying, and directing new business opportunities through customer interface and requirements gathering process
• Knowledge of, and experience with a network of vendor resources
• Experience managing complex project implementations
• Understanding of business practices P&L responsibility
• Excellent customer relationship skills
• Extensive knowledge/understanding of 2-way radio theory, RF propagation characteristics at various frequency bands and communications systems
• Technical leadership experience associated with wireless solutions
• Technical leadership experience associated with multiple 2-way radio technologies
• Appropriate degree from an accredited college or equivalent experience
• Proficiency with MS Office Suite
• Security Clearance is a plus
• Valid driver’s license and proof of insurance

Benefits

• Highly Competitive Compensation
• Medical, Dental, and Vision Insurance
• Company-Paid Life, Short/Long-Term Disability Insurance
• Paid Holidays
• Generous Paid Time Off
• Matching 401k Plan
• Use of Company Vehicle
• Employee Referral Bonus
• Tuition Reimbursement